Shipping Policy
Thank you for choosing Surcee Scents for your candle needs! We're dedicated to ensuring your experience with us is as seamless and enjoyable as possible. Below you'll find details on our shipping policy.
Processing Time:
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Orders are typically processed within 2-4 business days after payment confirmation. During busy periods, processing may take slightly longer, but we always strive to get your order out to you as quickly as possible.
Shipping Methods:
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We only ship within the United States. We offer several shipping options to cater to your needs. These may include standard shipping or expedited shipping. The available options will be displayed during the checkout process, along with associated costs and estimated delivery times.
Shipping Costs:
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Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination address. You'll see the shipping costs clearly displayed during checkout before you finalize your purchase.
Delivery Time:
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Delivery times vary depending on your location and the shipping method chosen. Standard shipping within the contiguous United States typically takes 3-7 business days. Expedited shipping options are available for those who need their candles sooner.
Order Tracking:
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Once your order has been shipped, you'll receive a confirmation email containing tracking information. This allows you to monitor the progress of your package as it makes its way to you.
Shipping:
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We partner with trusted shipping carriers to ensure reliable delivery of your orders. The carrier used will depend on factors such as the shipping method selected and your location.
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While we strive to accommodate all orders, there may be certain restrictions on shipping to specific locations due to legal or logistical reasons. If we're unable to ship to your location, we'll notify you promptly and provide assistance in finding an alternative solution.
Order Changes or Cancellations:
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If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible at "info@surceescents.com". We'll do our best to accommodate your request, but please note that once an order has been processed and shipped, changes may not be possible.
Lost or Damaged Shipments:
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In the rare event that your order is lost or arrives damaged, please contact us immediately at "info@surceescents.com". We can assist you in resolving the issue. We'll work with the shipping carrier to investigate and resolve the matter as quickly as possible.
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. Your satisfaction is our top priority, and we're here to help in any way we can.
Thank you for choosing Surcee Scents for your candle needs! We appreciate your support.
Last Updated: 3/20/2024