top of page

Return Policy

At Surcee Scents, we strive to provide you with high-quality products that bring joy and delight to your life. However, we understand that occasionally circumstances may arise where you need to return a product. Please read our return policy carefully to ensure a smooth experience.

Returns Eligibility:

  • We accept returns within 30 days of the original purchase date.

  • The item must be unused, undamaged, and in its original packaging.

  • Personalized or customized items are not eligible for return unless there is a manufacturing defect or an error on our part.

​

Return Process:

  • To initiate a return, please contact our customer service team at “info@surceescents.com” to request a return authorization.

  • Once your return is authorized, you will receive instructions on how to proceed with the return.

​

Refund or Exchange:

  • Upon receiving the returned item and verifying its condition, we will issue a refund to the original payment method or provide an exchange for a similar item of equal value, whichever you prefer.

  • Please note that shipping fees are non-refundable unless the return is due to a manufacturing defect or an error on our part.

​

Damaged or Defective Items:

  • If your item arrives damaged or defective, please contact us immediately with a description and clear photos of the issue.

  • We will either provide a full refund, send a replacement, or offer a store credit, depending on your preference and the availability of the product.

​

Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.

​

Refund Processing Time:

  • Please allow 5-7 business days for us to process your refund once we receive the returned item.

​

Contact Us:

  • If you have any questions or concerns about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at “info@surceescents.com”.

Note:

Surcee Scents reserves the right to refuse any return that does not meet the above criteria or if the return is not initiated within the specified timeframe.

​

Thank you for choosing Surcee Scents. We appreciate your support and hope you enjoy your shopping experience with us.

Last Updated: 3/20/2024

bottom of page